National Accademies of Emergency Dispatch - Navigator
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About this event
NAVIGATOR Conference (National Academies of Emergency Dispatch) — Dallas, TX (2027)
Dates: April 19–22, 2027
Location: Dallas, Texas, United States
Conference Venue (Hotel Information): Hilton Anatole, 2201 N Stemmons Fwy, Dallas, TX 75207
Event Focus: NAVIGATOR is positioned as the premier conference for medical, fire, and police dispatching, with an additional emphasis on secondary nurse triage. The program is designed for public safety telecommunicators and related dispatch professionals who want to strengthen excellence in emergency call handling and response.
1) What attendees can expect
The conference is built around connection, education, and practical skill-building. Attendees can engage with industry leaders through expert-led sessions, participate in hands-on workshops aimed at improving professional performance, and take part in structured networking opportunities throughout the event.
A core part of the NAVIGATOR experience is the Exhibit Hall, where sponsors and exhibitors showcase products and services relevant to public safety communications. The conference also highlights innovations that support emergency response operations and helps attendees discover solutions they can apply to improve response strategies and outcomes.
2) Who the conference is for
NAVIGATOR serves public safety dispatch professionals dedicated to achieving excellence in emergency communications. The event is strongly oriented toward medical dispatching, fire dispatching, police dispatching, and professionals involved in secondary nurse triage workflows.
3) Networking and sponsor/exhibitor engagement
NAVIGATOR is described as a memorable educational and networking experience that includes dedicated time and space to visit sponsors and exhibitors. This allows attendees to ask questions, make connections, and learn about technologies, tools, and innovations aimed at shaping the future of public safety communications.
The conference features partner sponsor tiers (including platinum, gold, silver, and bronze categories) and emphasizes that attendees can explore sponsor offerings both during the conference and through sponsor websites.
4) Conference planning and presentation submissions
The event includes a call for speaker presentations. The stated deadline for submitting sessions is Jul. 31, 2026.
Data sheet
National Academies of Emergency Dispatch - Navigator – Event Attendee & Buyer Profile Analysis
Event Date: 2027-04-19 to 2027-04-22 | Location: Dallas, TX, United States | Event Status: Upcoming | Research Date: 2026-07-02
Event Overview
| Event Name | National Accademies of Emergency Dispatch - Navigator |
| Event Date | 2027-04-19 to 2027-04-22 |
| Event Status | Upcoming |
| Venue | Not publicly confirmed in the source material reviewed |
| City | Dallas |
| State / Region | TX |
| Country | United States |
| Organizer | National Academies of Emergency Dispatch |
| Official Event Website | Navigator (official site referenced in source material) |
| Event Type | Conference / professional association meeting / training and networking event |
| Primary Category | Security & Defense |
| Secondary Applicable Categories | Business Services; Telecommunication; Logistics & Transportation; Medical & Pharma |
| Audience Reach | National |
| Estimated Attendance / Expected Footfall | Attendance figure not publicly confirmed by the organizer. |
| Attendance Data Reliability | Low to Medium; official current-year attendee volume not publicly confirmed in the source material reviewed. |
| Main Purpose of Event | Education, professional development, operational best-practice sharing, and networking for emergency dispatch and public safety communications professionals. |
About the Event
Navigator is a professional event associated with the National Academies of Emergency Dispatch and is positioned for the emergency dispatch, public safety communications, and 9-1-1 operations community. Based on the official source material reviewed, the event is scheduled to take place in Dallas, Texas, from 2027-04-19 to 2027-04-22.
This event matters because it concentrates decision-makers, operational leaders, trainers, and technology stakeholders involved in emergency call handling, dispatch workflow, quality assurance, and public safety communications modernization. It is relevant for solution providers serving emergency communications centers, software and telephony infrastructure, training and certification, staffing, analytics, and resilience-focused operational improvement.
1. Who Attends: Buyers / Attendees
| Buyer / Attendee Segment | Typical Organizations | Buying Role or Influence | Relevance to Exhibitors / Suppliers |
|---|---|---|---|
| Emergency Communications Center Leaders | Public safety answering points, 911 centers, county/city dispatch operations | Operational decision-makers, budget influencers, workflow owners | High-value prospects for dispatch software, QA tools, headsets, telephony, staffing, and training |
| Public Safety Directors / Administrators | Municipal, county, regional, and state agencies | Strategic approval, capital and operating budget oversight | Strong fit for mission-critical software, communications systems, analytics, and resilience solutions |
| Training and QA Leaders | Emergency dispatch academies, quality improvement teams, certification bodies | Curriculum selection, QA process ownership, professional development | Relevant for training platforms, learning content, coaching tools, and compliance solutions |
| Technology Decision-Makers | Public safety IT teams, 911 technology groups, systems integrators | Platform evaluation, integration, cybersecurity, telecom modernization | Strong fit for cloud, cybersecurity, call-handling, CAD, integration, and analytics vendors |
| Procurement and Contracting Teams | City/county purchasing offices, public safety procurement, contract managers | RFP ownership, vendor selection support, contract compliance | Important for formal selling cycles and long-term service agreements |
| Operations Managers and Supervisors | Dispatch shifts, emergency response operations, communications supervisors | User-level influence, process improvement, daily operational adoption | Relevant for workflow optimization, staffing, scheduling, and quality tools |
| Association and Standards Stakeholders | Industry associations, certification and standards groups | Thought leadership, education, policy influence | Useful for partnerships, sponsorships, education, and standards-aligned offerings |
| Vendors / Integration Partners | Telecom, software, hardware, public safety systems providers | Influencers, channel partners, implementation support | Relevant for partnership development and co-selling |
2. Event Location and Attendee Geographic Origin
| Geographic Area | Likely Attendee Origin | Buyer Concentration | Notes |
|---|---|---|---|
| Dallas host market | Local and metro-area public safety agencies | Medium | Host-city participation is likely due to convenience and regional agency density. |
| Texas region | Statewide dispatch and emergency communications professionals | High | Texas has a large public safety and municipal operations base that can support strong regional attendance. |
| Nearby business hubs | Fort Worth, Arlington, Houston, Austin, San Antonio | High | Large public-sector and municipal procurement bases increase buyer concentration. |
| National reach | U.S. dispatch centers, 911 associations, public safety technology buyers | Very High | The organizer’s scope and topic area are inherently national in relevance. |
| International reach | Limited but possible for standards, training, and vendor partners | Low to Medium | International attendance is plausible but not confirmed by the source material reviewed. |
3. Audience Reach
| Reach Level | Assessment | Explanation |
|---|---|---|
| National | Primary classification | The event is positioned around a national emergency dispatch professional community, with relevance across U.S. public safety agencies and vendors. |
4. Sample Buyer Companies and Websites
| Buyer Company / Organization | Buyer Type | Why It Is Relevant | Website | Best Job Titles to Target | Evidence Level |
|---|---|---|---|---|---|
| National Academies of Emergency Dispatch | Organizer / standards body | Primary host organization for the event and a core influence center for the sector | naemd.org | Executive Director, Program Director, Standards Director, Training Director | Confirmed Speaker Organization |
| City of Dallas | Government / public safety buyer | Host-city public safety operations and procurement relevance | dallas.gov | Purchasing Manager, Emergency Communications Director, 911 Operations Manager | Confirmed Government / Procurement Organization |
| Dallas County | Government / public safety buyer | County-level emergency communications and procurement | dallascounty.org | Procurement Officer, Emergency Communications Supervisor, Operations Director | Confirmed Government / Procurement Organization |
| Texas Department of Public Safety | State government buyer | Public safety operations and communications modernization stakeholder | dps.texas.gov | Program Manager, Procurement Specialist, Communications Director | Confirmed Government / Procurement Organization |
| Texas Association of Counties | Association / public-sector influencer | County agencies are major buyers of dispatch and public safety communications solutions | county.org | Association Director, Training Director, Government Affairs Lead | Strong Market Fit, Attendance Not Confirmed |
| Association of Public-Safety Communications Officials (APCO International) | Association / standards and training community | Directly relevant professional network for 911 and public safety communications | apcointl.org | Training Director, Membership Director, Chapter Leader | Strong Market Fit, Attendance Not Confirmed |
| Motorola Solutions | Technology vendor / ecosystem buyer | Major public-safety communications provider and likely partner ecosystem participant | motorolasolutions.com | Public Safety Sales Director, Partner Manager, Solutions Consultant | Strong Market Fit, Attendance Not Confirmed |
| Hexagon Safety, Infrastructure & Geospatial | Public safety technology provider | Relevant for CAD, public safety software, and dispatch workflow solutions | hexagon.com | Account Executive, Public Safety Product Manager, Partner Director | Strong Market Fit, Attendance Not Confirmed |
| RapidSOS | Emergency response technology provider | Directly aligned with emergency communications and response workflows | rapidsos.com | Business Development Director, Partnerships Director, Public Safety Solutions Lead | Strong Market Fit, Attendance Not Confirmed |
| VESTA Solutions | 9-1-1 software / communications vendor | Highly relevant to dispatch, call handling, and call center technology buyers | vesta911.com | Sales Director, Product Manager, Solutions Engineer | Strong Market Fit, Attendance Not Confirmed |
| Priority Dispatch Corp. | Public safety software / dispatch vendor | Relevant for dispatch operations, training, and workflow solutions | prioritydispatch.net | VP Sales, Product Director, Implementation Manager | Strong Market Fit, Attendance Not Confirmed |
| Tyler Technologies | Public-sector software provider | Municipal and county software footprint makes it relevant for government buyers | tylertech.com | Government Sales Director, Account Executive, Public Sector Solutions Consultant | Strong Market Fit, Attendance Not Confirmed |
| Cisco | Enterprise networking / communications provider | Relevant for infrastructure, collaboration, and secure communications needs | cisco.com | Public Sector Account Executive, Solutions Architect, Partner Manager | Strong Market Fit, Attendance Not Confirmed |
| Verint | Workforce engagement / contact center technology | Applicable to QA, recording, analytics, and workforce management use cases | verint.com | Sales Director, Customer Success Manager, Public Sector Specialist | Strong Market Fit, Attendance Not Confirmed |
| Intrado | Emergency communications technology provider | Relevant across 911, notification, and public safety communications workflows | intrado.com | Business Development Director, Enterprise Account Executive, Product Marketing Manager | Strong Market Fit, Attendance Not Confirmed |
5. Job Profiles, Industries and Event Type
| Priority | Job Title / Function | Department | Seniority Level | Why This Role Matters |
|---|---|---|---|---|
| 1 | Director of Emergency Communications / 911 Director | Operations | Director / Executive | Primary operational owner of dispatch center strategy, staffing, and technology adoption. |
| 2 | Public Safety Communications Manager | Operations | Manager | Influences workflow, quality, and vendor selection for daily operations. |
| 3 | Procurement Manager / Contracting Officer | Procurement | Manager / Senior Manager | Controls sourcing, RFPs, vendor evaluation, and purchasing cycles. |
| 4 | Training Director / QA Manager | Training / Quality Assurance | Manager / Director | Relevant for certification, coaching, curriculum, and performance measurement tools. |
| 5 | IT Director / Public Safety Systems Manager | Information Technology | Director / Manager | Owns platform integration, security, uptime, and systems modernization. |
| 6 | Operations Director / Shift Supervisor | Operations | Director / Supervisor | Operational end-user with strong influence on adoption and retention. |
| 7 | Program Manager / Project Manager | Operations / Transformation | Manager | Coordinates implementations, change management, and process improvement. |
| 8 | Chief Information Officer / Chief Technology Officer | Executive / IT | C-Level | Owns technology strategy and cybersecurity decisions for agencies and vendors. |
| Priority | Apollo Industry | Why It Fits the Event | Best Buyer Use Case |
|---|---|---|---|
| 1 | Government Administration | Primary buyer base for public safety and emergency communications centers | Municipal and county agency targeting |
| 2 | Public Safety | Directly aligned with dispatch, emergency response, and 911 operations | Dispatch center and responder workflow solutions |
| 3 | Information Technology & Services | Core technology decision-makers support communications and software modernization | Software, integration, and managed services outreach |
| 4 | Telecommunications | Emergency call handling depends on secure and reliable communications infrastructure | Telephony, VoIP, and network services |
| 5 | Computer Software | Relevant for dispatch, QA, analytics, and workflow applications | Public safety SaaS and platform vendors |
| 6 | Computer & Network Security | Mission-critical systems require cybersecurity and resiliency | Security assessment, monitoring, and compliance solutions |
| 7 | Hospital & Health Care | Emergency dispatch is tightly linked to emergency medical response | EMS coordination, patient routing, and emergency communication tools |
| 8 | Logistics & Supply Chain | Operational continuity, fleet coordination, and response logistics are adjacent needs | Dispatch coordination and fleet management solutions |
| 9 | Management Consulting | Advisory and transformation firms support public-sector process improvements | Consulting-led enterprise and public-sector partnerships |
| 10 | Events Services | Education, conference services, and association event partners may participate | Sponsorship and event operations support |
| 11 | Education Management | Training, certification, and professional development are core to the event | Learning platforms and certification services |
| 12 | Facilities Services | Communications centers depend on secure, reliable operational facilities | Facility uptime, maintenance, and resilience solutions |
6. Estimated Attendance
| Metric | Figure | Status | Source / Basis | Notes |
|---|---|---|---|---|
| Estimated total footfall | Not publicly confirmed | Confirmed absence of public figure | Official website content reviewed did not provide a current attendance number | Attendance figure not publicly confirmed by the organizer. |
| Exhibitor count | Not publicly confirmed | Unconfirmed | No exhibitor directory details were available in the reviewed source material | Use prior-year or brochure data if later provided by the organizer. |
| Buyer count | Not publicly confirmed | Unconfirmed | Derived from likely audience composition, not from published organizer data | Useful for targeting, not a verified event metric. |
| Speaker count | Not publicly confirmed | Unconfirmed | Current agenda/speaker list not available in the reviewed source text | Speaker count may be updated when the agenda is published. |
| Historical attendance | Not verified from a primary source in the reviewed material | Unavailable | No prior-year official figures were provided in the supplied source material | Historical attendance should be validated from archived organizer pages before use in outreach claims. |
7. Key Focus Areas and Buyer Engagement
| Focus Area | Typical Buyer Need | Buyer Engagement Opportunity | Relevant Supplier Offering |
|---|---|---|---|
| Emergency dispatch operations | Improve response times, quality, and consistency | Operational workshops, demos, and peer benchmarking | Dispatch software, QA, workflow automation |
| Training and certification | Standardize performance and skill development | Education sessions, certification support, continuing education | LMS, training content, coaching tools |
| Telecommunications infrastructure | Reliable call handling and failover capability | Technical discussions with IT and operations leaders | VoIP, routing, redundancy, monitoring tools |
| Cybersecurity and resilience | Protect mission-critical systems and data | Security briefings and risk-reduction messaging | Security software, risk assessments, compliance services |
| Analytics and quality assurance | Measure performance and improve call outcomes | Case studies and ROI-driven conversations | Dashboards, reporting, QA platforms |
| Procurement and vendor management | Qualified suppliers and compliant contracting | RFP prep, vendor qualification, sourcing meetings | Procurement support, implementation services, contract options |
Lead Quality Assessment
| Factor | Assessment | Explanation |
|---|---|---|
| Buyer relevance | Very High | The event is tightly aligned with public safety communications, a defined professional buyer group. |
| Decision-maker availability | High | Likely to include directors, managers, and technology decision-makers responsible for purchasing and adoption. |
| Data collection potential | Medium | Useful audience, but current public attendee data is limited in the reviewed source material. |
| Apollo targeting potential | High | Clear job titles, government/public-sector industries, and adjacent technology industries are targetable in Apollo. |
| Geographic targeting potential | High | Strong Texas and U.S. national reach make geo targeting practical. |
| Best outreach approach | Very High | Account-based outreach, association-based sponsorship alignment, and event-triggered email campaigns. |
| Overall lead quality | High | Strong event-category fit for suppliers serving public safety communications and emergency dispatch buyers. |
| Best use case | B2B attendee list building | Well-suited for prospecting public-sector decision-makers, technology vendors, and training/service providers. |
| Limitations / risks | Moderate | Current-year participant and attendance lists were not available in the reviewed source text, limiting direct confirmation. |
Apollo.io Targeting Recommendation
| Filter Type | Recommended Filters | Purpose |
|---|---|---|
| Apollo industries | Government Administration; Public Safety; Information Technology & Services; Telecommunications; Computer Software; Computer & Network Security; Hospital & Health Care; Logistics & Supply Chain | Focus on the most relevant buyer and solution-provider ecosystems |
| Departments | Operations; Procurement; Information Technology; Public Safety; Training; Quality Assurance | Reach both operational owners and purchasing influencers |
| Seniority | Manager; Director; VP; C-Level; Owner | Target decision-makers and budget approvers |
| Job titles | 911 Director; Emergency Communications Director; Public Safety Communications Manager; Procurement Manager; Contracting Officer; IT Director; Chief Information Officer; Training Director; QA Manager; Operations Director; Program Manager | Title-based targeting for the most relevant attendee profiles |
| Geography | United States; Texas; Dallas-Fort Worth metro; major U.S. metros with large public safety operations | Concentrate on likely attendee origin and nearby business density |
| Employee size | 51-200; 201-500; 501-1,000; 1,001-5,000; 5,001+ | Covers municipal agencies, large public entities, and technology vendors |
| Keywords | “911”, “public safety”, “dispatch”, “emergency communications”, “PSAP”, “CAD”, “call handling”, “quality assurance”, “telecommunicator”, “certification”, “public sector” | Captures sector-specific intent and role relevance |
| Company type | Government; Public Safety Agencies; Technology Vendors; Integrators; Associations; Healthcare Systems | Separate buyers from ecosystem partners |
Suggested Apollo Search Logic: (industry = Government Administration OR Public Safety OR Telecommunications OR Computer Software OR Information Technology & Services) AND (title contains “911” OR “Emergency Communications” OR “Dispatch” OR “Procurement” OR “IT Director” OR “Training Director” OR “Operations Director”) AND (location = Texas OR United States) AND (seniority = Manager OR Director OR VP OR C-Level)
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Sources & Verification Notes
| Source | Type | What It Verified | Reliability |
|---|---|---|---|
| Navigator official event site | Official organizer website | Event identity and the presence of the 2027 event page; source text did not expose venue or agenda details in the reviewed content | High |
| National Academies of Emergency Dispatch | Organizer / association website | Organizer name and sector context for emergency dispatch and public safety communications | High |
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