International Claim Association - ICA Education Conference
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About this event
International Claim Association (ICA) – 2026 Annual Education Conference
The International Claim Association (ICA) 2026 Annual Education Conference is a four-day professional gathering for claims leaders, industry partners, and decision-makers focused on advancing the claims industry through education and connection. ICA invites attendees to join 400+ claims professionals, along with industry partners and stakeholders, to participate in sessions designed to build practical knowledge and share insights that can be applied immediately.
Dates: September 13–16, 2026
Venue: Gaylord Texan
Location: Grapevine, Texas, United States
This signature conference brings together professionals supporting and enhancing claims operations across a range of specialties. Attendees can expect content and networking centered on timely education and meaningful engagement, supported by an agenda that includes general sessions and opportunities to learn from industry experts, including speakers covering operational updates, policy perspectives, and future-facing industry topics.
What the conference covers
ICA positions the conference as a forum for claims professionals around the globe to improve skills and knowledge through information exchange and educational offerings. The event is designed for people advancing claims work across Life, Disability, Long-Term Care, Supplemental Health, Absence Management, Legal, Technology, and Special Investigations. In addition to education, the conference supports practical peer connection so attendees can take back actionable ideas to their organizations.
Why attend
Attendees can connect with peers, vendors, and decision-makers, participate in learning sessions, and explore trends, tools, and challenges shaping the future of claims. The conference also offers professional development opportunities, including CE credits toward ICA designations (ALHC and FLHC).
- Connect with peers, vendors, and decision-makers across the industry
- Earn CE credits toward ALHC or FLHC designation
- Discover tools and best practices that can be applied immediately
- Bring actionable ideas back to improve claims operations
Conference setting
The event is hosted at the Gaylord Texan, located at 1501 Gaylord Trail, Grapevine, TX 76051. The venue supports a conference experience built around education, engagement, and networking for claims professionals and partners.
Featured session examples
While the full agenda spans the conference dates, ICA highlights selected general session programming, including:
- Monday, September 14 (8:30–9:00 am): ICA Business Meeting (Members Only)
- Monday, September 14 (9:00–10:00 am): Kathryn Childers – “Do it Scared!”
- Tuesday, September 15 (9:00–9:30 am): Martin O’Malley – “The Future of Social Security: Operational Updates and Policy Perspectives”
Who this event is for
The conference is aimed at claims professionals and related decision-makers within the insurance and claims ecosystem—particularly those working in life, disability, long-term care, supplemental health, absence management, legal, technology, and special investigations. It is also positioned as a meeting point for industry partners and vendors who support claims education, innovation, and connection.
Data sheet
International Claim Association - ICA Education Conference – Event Attendee & Buyer Profile Analysis
Event Date: September 13–16, 2026
Location: Grapevine, TX, United States
Event Status: Upcoming
Research Date: July 1, 2026
Event Overview
| Event Name | International Claim Association - ICA Education Conference |
| Event Date | September 13–16, 2026 |
| Event Status | Upcoming |
| Venue | Gaylord Texan |
| City | Grapevine |
| State / Region | Texas (TX) |
| Country | United States |
| Organizer | International Claim Association (ICA) |
| Official Event Website | claim.org/2026-annual-education-conference.html |
| Event Type | Education conference, industry networking event, sponsorship/exhibitor forum |
| Primary Category | Business Services |
| Secondary Applicable Categories | Wellness, Health & Fitness; Medical & Pharma; Banking & Finance |
| Audience Reach | National with meaningful North American reach |
| Estimated Attendance / Expected Footfall | 400+ claim professionals, industry partners, and decision-makers (per official website) |
| Attendance Data Reliability | Confirmed by organizer on official event page |
| Main Purpose of Event | Education, peer networking, continuing education, claims innovation, and vendor engagement for claims and special investigations professionals |
About the Event
The International Claim Association’s 2026 Annual Education Conference is a specialty claims-industry gathering focused on life, disability, long-term care, supplemental health, absence management, legal, technology, and special investigations. The official event page confirms that more than 400 claim professionals, industry partners, and decision-makers are expected to participate at the Gaylord Texan in Grapevine, Texas.
This event matters because it brings together claims leaders who influence process improvement, vendor selection, compliance, training, workflow modernization, and customer experience. For suppliers serving insurance operations, claims technology, investigative services, legal support, and adjacent professional services, the conference offers a concentrated audience of practitioners, managers, and senior leaders with direct buying or recommending authority.
1. Who Attends: Buyers / Attendees
| Buyer / Attendee Segment | Typical Organizations | Buying Role or Influence | Relevance to Exhibitors / Suppliers |
|---|---|---|---|
| Claims leadership | Life, disability, LTC, supplemental health, and absence management insurers | Budget holder, process owner, solution evaluator | High-value audience for claims systems, workflow automation, analytics, and services |
| Claims managers and supervisors | Insurance carriers and third-party administrators | Daily user, evaluator, internal influencer | Strong fit for operational tools, documentation, and productivity solutions |
| Special investigations / SIU | Insurers, claim investigation vendors, legal support firms | Investigative decision-maker, vendor assessor | Relevant for fraud detection, surveillance, digital evidence, and case-management tools |
| Operations and process improvement leaders | Carrier operations, shared services, contact centers | Workflow owner, implementation sponsor | Interested in automation, service optimization, and training |
| Technology decision-makers | Insurance IT teams, digital transformation groups | Solution approver, technical evaluator | Key for SaaS, AI, document automation, integrations, and security |
| Legal and compliance professionals | In-house counsel, compliance teams, external legal partners | Risk reviewer, policy influence | Relevant for compliance tools, records management, and dispute-resolution support |
| Training and learning leaders | Insurance education and talent development teams | Program owner, CE/credential influencer | Relevant for learning platforms, certification, and content providers |
| Vendors and industry partners | Insurtech, claims service providers, consulting firms | Influencer and referral source | Important for partnership development and channel sales |
| Association leaders | ICA committees, chapter leaders, credential holders | Community gatekeepers, referrals | Useful for sponsorship, thought leadership, and member programs |
| Public-sector policy and benefits stakeholders | Social Security and related agencies, where applicable | Policy influence, operations expertise | Relevant for government relations and claims administration content |
2. Event Location and Attendee Geographic Origin
| Geographic Area | Likely Attendee Origin | Buyer Concentration | Notes |
|---|---|---|---|
| Host city: Grapevine / Dallas-Fort Worth metro | High local and regional participation | Medium | Major insurance and corporate travel hub; convenient for Texas-based attendees |
| Host state: Texas | Strong regional draw from Texas and neighboring states | High | Large concentration of carriers, TPAs, and insurance operations |
| Nearby business hubs | Dallas, Fort Worth, Irving, Plano, Austin, Houston, Oklahoma City, Kansas City | High | Targets regional insurance headquarters, shared services, and claims operations |
| National reach | Attendees from across the United States | High | ICA serves a professional community with multi-state employer and carrier representation |
| International reach | Limited but possible from global insurance and vendor partners | Low to Medium | Official site mentions “around the globe,” but no quantified international list is published |
| Trade corridor relevance | Claims, disability, and health-benefits service networks | Medium | Useful for national suppliers selling into insurance operations and benefits administration |
3. Audience Reach
| Reach Level | Assessment | Explanation |
|---|---|---|
| National | Primary classification | The conference is positioned for U.S. claims professionals and industry partners, with a Texas host city that supports broad domestic attendance. |
| Regional overlay | Secondary reach | Strong draw from Texas and surrounding states due to venue convenience and insurance concentration in the region. |
| Global | Limited secondary reach | The organizer references attendees “around the globe,” but no verified international attendee list is publicly published. |
4. Sample Buyer Companies and Websites
| Buyer Company / Organization | Buyer Type | Why It Is Relevant | Website | Best Job Titles to Target | Evidence Level |
|---|---|---|---|---|---|
| Social Security Administration | Government / procurement / policy organization | Referenced in the keynote session on Social Security operational updates and disability claim processing | ssa.gov | Program Manager, Claims Operations Leader, Policy Analyst, Operations Director | Confirmed Speaker Organization |
| Lincoln Financial Group | Insurance carrier | Quoted in official event content; strong fit for claims education and vendor engagement | lincolnfinancial.com | Claims Director, SIU Leader, Operations Director, Technology Director | Confirmed Speaker Organization |
| FastTrack | Risk management / insurance services | Quoted attendee testimonial from official site; relevant to claims operations and partnerships | fasttrack.com | Director of Risk Management, Partnerships Director, Claims Leader | Confirmed Speaker Organization |
| Garcia Hernández Sawhney, LLP | Law firm | Referenced in official attendee testimonial; relevant to claims disputes and legal support | ghsllp.com | Partner, Claims Counsel, Litigation Support Manager | Confirmed Speaker Organization |
| The Hartford | Insurance carrier | Large claims organization; strong fit for claims education, SIU, and workflow tools | thehartford.com | VP Claims, Claims Operations Director, SIU Director | Strong Market Fit, Attendance Not Confirmed |
| MetLife | Insurance carrier | Relevant to life, disability, and supplemental health claims operations | metlife.com | Claims Vice President, Claims Manager, Business Transformation Leader | Strong Market Fit, Attendance Not Confirmed |
| Cigna | Health and benefits carrier | Relevant for disability, supplemental health, and absence management stakeholders | cigna.com | Claims Director, Benefits Operations Director, Vendor Management Lead | Strong Market Fit, Attendance Not Confirmed |
| Unum | Benefits and disability insurer | Highly relevant for claims processing, absence management, and claims technology | unum.com | Claims Operations Manager, Product Director, Digital Transformation Lead | Strong Market Fit, Attendance Not Confirmed |
| Aflac | Supplemental benefits insurer | Claims, member service, and workflow modernization fit the conference topics | aflac.com | VP Claims, Director of Operations, Process Improvement Manager | Strong Market Fit, Attendance Not Confirmed |
| Prudential | Life and disability insurer | Claims operations, service excellence, and education are core event themes | prudential.com | Claims Director, Operations Director, Innovation Lead | Strong Market Fit, Attendance Not Confirmed |
| Guardian Life | Life and benefits insurer | Claims, absence, and benefits administration are directly relevant | guardianlife.com | Claims Leader, Benefits Operations Manager, Technology Director | Strong Market Fit, Attendance Not Confirmed |
| New York Life | Life insurer | Claims education, policy servicing, and operational improvement relevance | newyorklife.com | VP Claims, Director of Service Operations, Program Manager | Strong Market Fit, Attendance Not Confirmed |
| Principal Financial Group | Benefits and insurance services | Relevant for claims, absence, and benefits administration leadership | principal.com | Claims Operations Director, Product Manager, Digital Leader | Strong Market Fit, Attendance Not Confirmed |
| Clover Health | Healthcare organization | Health benefits operations and claims-adjacent workflow interests | cloverhealth.com | Operations Director, Claims Lead, Technology Director | Strong Market Fit, Attendance Not Confirmed |
5. Job Profiles, Industries and Event Type
| Priority | Job Title / Function | Department | Seniority Level | Why This Role Matters |
|---|---|---|---|---|
| 1 | Chief Claims Officer / VP Claims | Claims | C-level / VP | Owns claims strategy, vendor selection, and operational performance |
| 2 | Director of Claims Operations | Operations | Director | Influences systems, workflow, staffing, and service quality |
| 3 | Director of Special Investigations / SIU Manager | SIU / Fraud | Director / Manager | Evaluates fraud-prevention tools, case systems, and investigative partners |
| 4 | Claims Manager / Claims Supervisor | Claims | Manager / Supervisor | Core daily user for process improvement and productivity solutions |
| 5 | Director of Disability / Absence Management | Benefits / Claims | Director | Direct fit for event content and operational benchmarking |
| 6 | Director of Claims Technology / IT Director | IT / Digital | Director | Evaluates claims platforms, integrations, automation, and security |
| 7 | Compliance Manager / Legal Operations Manager | Legal / Compliance | Manager | Important for regulatory updates, documentation, and claims dispute management |
| 8 | Training Manager / Learning & Development Leader | L&D | Manager / Director | Purchases education tools and supports conference-to-workplace adoption |
| 9 | Procurement / Vendor Management Lead | Procurement / Supplier Management | Manager / Director | Controls sourcing, contracting, and supplier renewals |
| 10 | Business Development / Partnerships Director | Partnerships / Growth | Director | Useful for sponsor, exhibitor, and channel partnership outreach |
| Priority | Apollo Industry | Why It Fits the Event | Best Buyer Use Case |
|---|---|---|---|
| 1 | Insurance | Core end-market for claims professionals and claims technology | Claims systems, service, SIU, outsourcing, and analytics |
| 2 | Financial Services | Many insurers and benefits administrators align to financial-services buying structures | Workflow automation, compliance, and managed services |
| 3 | Information Technology & Services | Technology buyers and solution evaluators attend for digital transformation | SaaS, integrations, AI, automation, cybersecurity |
| 4 | Computer Software | Claims platforms, workflow systems, and analytics software are highly relevant | Enterprise software sales and product demos |
| 5 | Management Consulting | Process improvement, transformation, and claims strategy advisory are relevant | Consulting, change management, and operational benchmarking |
| 6 | Legal Services | Claims disputes, policy interpretation, and litigation support connect to the audience | Legal tech, document management, and claims counsel support |
| 7 | Government Administration | Relevant due to Social Security policy and public benefits discussion | Public-sector claims, benefits operations, and policy solutions |
| 8 | Information Services | Data, analytics, and information workflow tools support claims leaders | Data enrichment, reporting, and decision intelligence |
| 9 | Professional Training & Coaching | The conference is education-centered and CE-credit focused | Training platforms, certification, and learning content |
| 10 | Business Supplies & Equipment | Useful for event sponsors, office operations, and facilities procurement | Meeting services, office infrastructure, and workplace solutions |
| 11 | Executive Office | Senior leaders attend to set priorities, review strategy, and approve vendors | Executive-level outreach and sponsorship sales |
| 12 | Market Research | Claims trends, benchmarking, and customer insight are useful to this audience | Research subscriptions, benchmarking, and advisory reports |
6. Estimated Attendance
| Metric | Figure | Status | Source / Basis | Notes |
|---|---|---|---|---|
| Estimated total footfall | 400+ | Confirmed | Official event website | Organizer explicitly states “Join 400+ claim professionals, industry partners, and decision-makers.” |
| Exhibitor count | Not publicly confirmed | Unavailable | Official event page | Exhibitor section is present, but no count is published in the provided content |
| Buyer count | Not publicly confirmed | Unavailable | Official event page | Organizer does not separate buyer attendance figures |
| Speaker count | Not publicly confirmed | Unavailable | Official agenda excerpt | Only selected general-session speakers were visible in the provided content |
| Sponsor count | Not publicly confirmed | Unavailable | Official event page | Sponsor categories are shown, but no full count is published in the provided text |
| Historical attendance | Attendance figure not publicly confirmed by the organizer. | Historical / not confirmed | No current-year historical series provided in source text | Use only the organizer-confirmed 400+ statement for current planning |
7. Key Focus Areas and Buyer Engagement
| Focus Area | Typical Buyer Need | Buyer Engagement Opportunity | Relevant Supplier Offering |
|---|---|---|---|
| Claims operations | Faster handling, improved service, lower cost per claim | Workflow demos and ROI-based case studies | Claims software, BPO, consulting |
| Special investigations / fraud | Fraud detection, evidence capture, case management | Target SIU leaders with problem-solution messaging | SIU tools, analytics, investigative services |
| Technology modernization | Automation, AI, integration, better data visibility | Short technical meetings with IT and operations stakeholders | SaaS, AI, RPA, APIs, data tools |
| Compliance and regulatory change | Policy alignment, auditability, documentation | Content-driven outreach to legal/compliance teams | Compliance software, governance tools |
| Education and certification | CE credits, professional development, knowledge exchange | Sponsor learning tracks and executive sessions | Training platforms, certification programs, content |
| Customer experience / service | Clearer communication, lower friction, higher satisfaction | Show service-impact metrics and user outcomes | CX platforms, contact center solutions, chat/voice tools |
Lead Quality Assessment
| Factor | Assessment | Explanation |
|---|---|---|
| Buyer relevance | Very High | Attendees are directly tied to claims operations, investigations, and benefits administration. |
| Decision-maker availability | High | Conference language explicitly references decision-makers and industry partners. |
| Data collection potential | Medium | Current official page provides agenda and attendance scale, but no public attendee list in provided content. |
| Apollo targeting potential | Very High | Clear industry, title, and function mapping for insurance and claims stakeholders. |
| Geographic targeting potential | High | Texas venue supports regional prospecting, while the audience has national reach. |
| Best outreach approach | High-touch, education-led | Use claims-specific messaging, operational pain points, and session-driven relevance. |
| Overall lead quality | Very High | Strong fit for attendee list sales, exhibitor prospecting, and buyer-profile outreach. |
| Best use case | B2B attendee list building and claims-industry account targeting | Effective for SaaS, services, consulting, compliance, and insurance-tech campaigns. |
| Limitations / risks | Medium | No public current-year attendee roster was provided; buyer-company list should be treated as prospecting targets unless officially confirmed. |
Apollo.io Targeting Recommendation
| Filter Type | Recommended Filters | Purpose |
|---|---|---|
| Apollo industries | Insurance, Financial Services, Information Technology & Services, Computer Software, Legal Services, Government Administration, Management Consulting, Professional Training & Coaching | Align prospect pool to claims, benefits, compliance, and technology buyers |
| Departments | Claims, Operations, IT, Legal, Compliance, Risk, Procurement, HR / Benefits, Partnerships | Capture functional stakeholders most likely to attend or buy |
| Seniority | Manager, Director, VP, CXO | Prioritize decision-makers and budget owners |
| Job titles | Claims Director, VP Claims, Claims Operations Manager, SIU Director, Fraud Manager, Disability Claims Manager, Absence Management Director, IT Director, Compliance Manager, Vendor Management Lead, Learning & Development Director | Direct title match for attendee and buyer profiling |
| Geography | United States; prioritize Texas, Midwest, Southeast, Northeast; include major insurance hubs | Match host-region concentration and national draw |
| Employee size | 200–10,000+, with emphasis on mid-market and enterprise insurers | Captures organizations with active claims operations and vendor budgets |
| Keywords | claims, disability, absence management, SIU, fraud, benefits administration, policy servicing, claim automation, claim workflow, insurance operations | Helps isolate high-intent operational buyers |
| Technologies | CRM, workflow automation, claims systems, document management, analytics, AI, contact center | Useful if selling software or integration services |
| Company type | Private, public, mutual insurers, TPAs, benefits administrators, legal/consulting firms | Broadens coverage across the claims ecosystem |
Suggested Apollo Search Logic: (claims OR “claims operations” OR “claims manager” OR “SIU” OR “fraud” OR “absence management” OR “disability claims”) AND (insurance OR “financial services” OR “information technology and services” OR “computer software”) AND (director OR manager OR VP OR chief)
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Sources & Verification Notes
| Source | Type | What It Verified | Reliability |
|---|---|---|---|
| International Claim Association – 2026 Annual Education Conference page | Official organizer page | Event name, dates, venue, city, attendance statement, audience profile, agenda highlights, sponsorship/exhibitor mention | Very High |
| International Claim Association home page | Official organizer website | ICA mission, industry focus, professional audience context, education positioning | Very High |
| Gaylord Texan official hotel page | Venue website | Venue identity and location confirmation context | High |
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