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About this event
CCW UK SUMMIT 2026
Important note: To refine the buyer shortlist properly, please share your client’s website and a short description of what they sell. The best buyers for this summit depend heavily on whether your client offers customer experience software, contact centre solutions, AI chatbots, CX consulting, telephony, workforce management, analytics, CRM, outsourcing, payment tech, or training services.
Event type: Customer Experience, Contact Centre, CX Technology, AI in Service, Omnichannel Engagement, Workforce Management, CX Leadership Summit
Likely audience: Contact centre leaders, CX heads, customer service directors, operations managers, digital transformation teams, IT leaders, outsourcing partners, software providers, telecom vendors, analytics teams, and service delivery decision-makers
Overview
CCW UK SUMMIT 2026 is a highly relevant business event for companies selling into customer experience, contact centre operations, customer service transformation, automation, AI-driven support, and enterprise communication technology. This is not a broad consumer event. It is a decision-maker-heavy B2B summit where the audience typically includes senior professionals responsible for customer operations, service innovation, technology adoption, and experience strategy.
For attendee-list buying, this summit is valuable because it brings together organizations that actively invest in tools and services that improve customer interaction, reduce service cost, enhance agent performance, and modernize contact centre infrastructure. If your client sells into this space, the event can generate a very targeted list of buyers and influencers.
1️⃣ Who attends: Buyers / attendees
The attendee base is primarily made up of professionals involved in customer service, contact centre operations, CX strategy, and enterprise support transformation. The most valuable attendees are the people who own budgets, evaluate vendors, approve technology, or influence service strategy.
Main attendee groups include:
- Chief Customer Officers and Customer Experience Directors
- Contact Centre Directors and Heads of Service Operations
- Customer Service Managers and Team Leaders
- Digital Transformation and Innovation Leaders
- IT leaders responsible for telephony, CRM, AI, chat, and workforce systems
- Workforce Management and Quality Assurance managers
- Customer Analytics and Insights professionals
- Outsourcing and BPO decision-makers
- Vendors and solution providers in CX technology
- Consultants, advisors, and service design specialists
This makes the summit ideal for targeting both direct buyers and strong influencers. The best value is usually in the senior operational roles and technology evaluation roles, rather than junior support staff.
2️⃣ Where the show is happening + attendee geographic origin
Location: UK-based event, likely hosted in a major business city such as London or another central UK venue depending on the final 2026 edition.
Geographic origin of attendees: The audience is expected to be primarily from the United Kingdom, especially England, Scotland, Wales, and Northern Ireland. However, because customer experience and contact centre transformation is a global business theme, the event may also attract attendees from Ireland, Europe, the Middle East, North America, and multinational companies with UK operations.
Best geographic targeting:
- United Kingdom national audience
- Strong concentration from London, Manchester, Birmingham, Leeds, Glasgow, and Edinburgh
- Regional enterprise service teams and shared service centres
- Global brands with UK customer operations
- Nearshore and offshore service providers supporting UK accounts
3️⃣ Audience reach: Local / National / Global
Reach type: National with global business relevance
This summit is best classified as a UK-national event with strong international business relevance. The event is likely to attract a broad UK buyer base because customer experience and contact centre modernization are universal needs across banking, telecom, retail, travel, utilities, healthcare, government services, and technology sectors.
If the event includes keynote speakers, solution demos, and industry panels from multinational brands, then the reach extends beyond the UK audience and becomes highly attractive for enterprise vendors that sell across EMEA or globally.
4️⃣ Sample buyer company names + websites
Below is a practical sample buyer list for attendee targeting. These are the types of companies that are highly likely to send decision-makers, influencers, or procurement-adjacent attendees to this summit.
| Priority | Company | Website | Best Title to Target | Why This is a Good Buyer Fit |
|---|---|---|---|---|
| 1 | BT Group | bt.com | Head of Customer Experience / Contact Centre Director / CX Transformation Lead | Large-scale service and communications business with strong need for customer support technology, telecom workflows, and experience improvement. |
| 2 | Vodafone | vodafone.com | Director, Customer Operations / Head of Service Delivery / CRM Transformation Manager | High-volume customer support environment; strong fit for omnichannel, AI, and service automation solutions. |
| 3 | Sky | sky.com | Customer Service Director / Contact Centre Operations Manager | Consumer support at scale with complex service journeys, making CX optimization highly relevant. |
| 4 | Virgin Media O2 | virginmediao2.co.uk | Head of Customer Operations / Workforce Management Lead | Large customer base and multi-channel service model create strong demand for contact centre tools and analytics. |
| 5 | HSBC UK | hsbc.co.uk | Head of Customer Service / CX Programme Manager / Digital Service Lead | Financial services firm with strict service standards and strong appetite for secure CX and automation solutions. |
| 6 | Barclays | barclays.co.uk | Customer Experience Director / Service Operations Manager | Enterprise banking organization with high-value customer interaction workflows and digital support transformation needs. |
| 7 | Lloyds Banking Group | lloydsbankinggroup.com | Contact Centre Transformation Lead / Customer Engagement Manager | Strong need for workflow optimization, agent performance tools, and service quality improvements. |
| 8 | NatWest Group | natwestgroup.com | Head of Service Design / Customer Operations Director | Banking customer support operations make this a strong buyer for CX platforms, analytics, and service automation. |
| 9 | Marks & Spencer | marksandspencer.com | Customer Care Manager / Head of Customer Experience | Retail service teams need omnichannel support, complaint handling, and customer journey improvement tools. |
| 10 | Tesco | tesco.com | Customer Experience Manager / Contact Centre Lead | High-volume retail service environment with strong need for loyalty, support, and issue-resolution systems. |
| 11 | British Airways | britishairways.com | Head of Guest Services / Customer Operations Lead | Travel and aviation service recovery, disruptions, and passenger communication make CX technology very relevant. |
| 12 | EE | ee.co.uk | Contact Centre Director / Digital Customer Service Manager | Telecom support operations are complex and high-volume, ideal for AI, self-service, and agent-assist tools. |
| 13 | Capita | capita.com | Service Delivery Director / Client Operations Manager | Outsourcing and managed services provider with direct relevance to contact centre and service operations buyers. |
| 14 | Teleperformance UK | teleperformance.com | Operations Director / CX Solutions Lead / Workforce Management Director | Major customer service outsourcing provider, very strong fit for workforce, QA, analytics, and automation solutions. |
| 15 | Sitel Group | foundever.com | Contact Centre Director / Client Experience Leader | Large outsourced service environment where buyer interest in platforms, productivity, and experience tools is high. |
Top 5 best samples to prioritize first: BT Group, Vodafone, HSBC UK, Teleperformance UK, and British Airways. These names represent high-volume customer operations, strong budget potential, and direct alignment with CX transformation.
5️⃣ Job profiles, industries & event type
This summit works best when you target senior operational and technology roles tied to service delivery, customer journey improvement, and contact centre modernization.
Best job profiles to target:
- Chief Customer Officer
- Customer Experience Director
- Head of Customer Operations
- Contact Centre Director
- Customer Service Director
- Operations Director
- Workforce Management Manager
- Quality Assurance Manager
- Service Delivery Manager
- CRM Manager
- Customer Insights Manager
- Digital Transformation Lead
- AI / Automation Program Manager
- Customer Support Technology Manager
- Procurement Manager for CX tools
Suggested industries from your industry list:
- Information Technology & Services
- Computer Software
- Internet
- Telecommunications
- Financial Services
- Banking
- Insurance
- Retail
- Leisure, Travel & Tourism
- Hospitality
- Outsourcing/Offshoring
- Market Research
- Marketing & Advertising
- Management Consulting
- Professional Training & Coaching
- Information Services
- Business Supplies & Equipment
- Events Services
Event type positioning: This is a premium B2B summit focused on CX leadership, contact centre operations, service innovation, and enterprise buyer networking. It is especially useful for companies selling software, consulting, outsourcing services, analytics, AI, telephony, workforce tools, and customer engagement platforms.
6️⃣ Estimated attendance / expected footfall
Exact attendance for the 2026 edition will depend on the venue and program size, but a realistic estimate for a summit of this type is generally in the range of 300 to 1,500+ attendees, depending on whether it is a one-day executive summit, multi-track conference, or part of a larger CX event series.
Expected footfall quality is more important than raw volume. These events usually attract fewer people than large trade shows, but the buyer quality is often much higher. That means the event can be very strong for attendee-list selling if your client wants senior-level contacts.
Estimated mix:
- Senior buyers and decision-makers: high percentage
- Technology vendors and service providers: strong presence
- Consultants and analysts: moderate presence
- Entry-level attendees: lower presence than larger exhibitions
7️⃣ Key focus areas & buyer engagement
The event is likely to focus on practical business challenges that affect customer service teams and contact centre leaders. These topics usually generate strong vendor interest and buyer engagement.
Key focus areas:
- Customer experience transformation
- Contact centre modernization
- AI for customer support and agent assist
- Chatbots, virtual assistants, and self-service
- Omnichannel customer communication
- Workforce management and scheduling
- Quality assurance and performance monitoring
- Customer journey analytics and insights
- CRM and service platform integration
- Outsourced customer support operations
- Digital customer engagement
- Service cost reduction and operational efficiency
Best buyer engagement angle: Do not position the list simply as “event attendees.” Position it as a curated database of customer experience leaders, contact centre decision-makers, and service transformation stakeholders. That framing is more credible and more valuable for B2B outreach.
Suggested outreach message angle: “We can help you reach customer experience leaders, contact centre directors, service operations managers, and digital transformation buyers attending CCW UK SUMMIT 2026.”
8️⃣ Client-product fit note
To choose the best buyers for this event, I need your client website and a short product summary. The buyer profile changes significantly depending on what your client sells.
If your client sells customer service software or CX platforms: target heads of CX, contact centre directors, CRM leads, and digital transformation teams.
If your client sells outsourcing or BPO services: target operations leaders, service delivery directors, and customer support heads.
If your client sells AI/chatbots/automation: target innovation leaders, service transformation teams, and contact centre technology managers.
If your client sells telephony/communications tools: target IT leaders, telecom managers, infrastructure teams, and customer operations heads.
If your client sells consulting or training: target CX leaders, workforce managers, quality assurance teams, and transformation consultants.
9️⃣ Final recommendation
CCW UK SUMMIT 2026 looks like a strong event for attendee-list sales if your client is selling into customer experience, contact centre, communications, automation, or service operations. The audience is likely to be decision-maker-heavy, commercially relevant, and highly aligned with B2B outreach.
Best buyer segments to collect:
- Customer Experience Directors
- Contact Centre Directors
- Head of Customer Operations
- Service Delivery Managers
- Workforce Management leaders
- Digital Transformation teams
- CRM and analytics decision-makers
- Outsourcing and BPO buyers
Quality rating for attendee-list sales: 8.5/10
This is a high-intent, business-focused summit with strong buyer concentration. The main value is not in sheer volume, but in the quality of the contact centre and CX professionals attending.
Next step: Please share your client website so I can review the product, identify the strongest buyer personas, and refine the target company list with better precision.
Data sheet
| Event Name | CCW UK Summit 2026 |
| Event Date | 11 May 2026 to 13 June 2026 (provided event dates should be verified against the official organizer listing) |
| Event Status | Upcoming |
| Venue | Novotel London West |
| City | London |
| State / Region | London |
| Country | United Kingdom |
| Organizer | Organizer not independently verified in this draft. Likely event organizer details should be confirmed from the official summit registration or organizer page. |
| Official Event Website | Official event URL not verified in this draft. |
| Event Type | B2B summit focused on customer experience, contact centre strategy, CX technology, AI in service, omnichannel engagement, workforce management, and service operations leadership. |
| Primary Category | IT & Technology |
| Secondary Applicable Categories | Business Services; Telecommunication |
| Audience Reach | Likely national with selective international participation from UK and European CX, service operations, technology, and outsourcing stakeholders. |
| Estimated Attendance / Expected Footfall | Attendance figure not publicly confirmed by the organizer. |
| Attendance Data Reliability | Low for numeric attendance; medium for audience profile based on event theme and supplied description. |
| Main Purpose of Event | To connect customer experience leaders, contact centre operators, service transformation teams, technology providers, and operational decision-makers around CX strategy, automation, AI-enabled support, workforce optimization, and enterprise customer engagement. |
CCW UK Summit 2026 appears to be a business-focused customer experience and contact centre leadership event serving organizations involved in service operations, digital customer engagement, omnichannel support, workforce management, analytics, automation, and AI-enabled service delivery. Based on the supplied event description, it is positioned as a decision-maker-oriented summit rather than a broad exhibition aimed at general consumers.
For lead generation and buyer profiling, the summit is likely relevant for suppliers selling into enterprise customer service functions, operations teams, digital transformation groups, IT leadership, telecom environments, BPO partnerships, training programs, and CX performance improvement initiatives. The event matters because these audiences often control or influence software, outsourcing, consulting, telephony, analytics, automation, and workforce optimization budgets.
| Buyer / Attendee Segment | Typical Organizations | Buying Role or Influence | Relevance to Exhibitors / Suppliers |
|---|---|---|---|
| Contact centre leadership | Enterprise in-house customer service and call centre operations | Owns service KPIs, platform evaluations, staffing models, and operational upgrades | High relevance for telephony, CCaaS, QA, WFM, training, and automation vendors |
| Customer experience executives | Banks, utilities, telecoms, retailers, travel brands, insurers, healthcare groups, public services | Influence CX strategy, roadmap, vendor selection, and customer journey investment | High relevance for CRM, feedback, journey orchestration, AI, and consulting suppliers |
| Operations directors and service delivery leaders | Enterprise operations teams and shared service organizations | Control process design, service levels, vendor performance, and operational efficiency | Strong fit for BPO, process improvement, analytics, and workforce optimization providers |
| Digital transformation and IT leaders | CIO offices, enterprise architecture, business systems, infrastructure teams | Approve integration, security, cloud, data, and platform modernization decisions | High relevance for software, cloud, API, cybersecurity, analytics, and integration vendors |
| Procurement and sourcing teams | Central procurement, technology sourcing, vendor management offices | Run RFPs, contract negotiations, renewals, and supplier governance | Important for conversion from interest to formal buying cycle |
| Outsourcing and BPO partner teams | Business process outsourcing firms and managed service providers | Buy enabling platforms and seek enterprise partnerships | Relevant for technology suppliers, telecom providers, QA tools, and training firms |
| Analytics and insight teams | Customer intelligence, VOC, BI, service analytics groups | Influence tooling around insight generation, reporting, and performance management | Relevant for analytics, speech intelligence, VOC, and dashboard providers |
| Telecom and communications managers | UCaaS, telephony, network, communications operations teams | Evaluate voice infrastructure, routing, contact centre connectivity, and compliance | Strong fit for communications, telecom, compliance, and recording vendors |
| Training and workforce development leaders | L&D teams, service quality teams, coaching and performance functions | Influence coaching platforms, e-learning, knowledge management, and agent performance tools | Relevant for training, QA, LMS, and performance improvement suppliers |
| CX consultants and advisory specialists | Management consultancies, service design firms, transformation advisors | Influence platform recommendations and transformation programs | Useful channel and referral segment for high-value enterprise deals |
| Geographic Area | Likely Attendee Origin | Buyer Concentration | Notes |
|---|---|---|---|
| Host city: London | High local participation from enterprise HQs, banks, insurers, telecoms, consultancies, and technology firms | Very high | London is a major UK decision-maker hub for CX, IT, operations, and procurement leadership |
| Host region: Greater London / South East England | Likely draw from surrounding commercial centres and commuter belt organizations | High | Suitable for in-person attendance by regional enterprise and mid-market teams |
| Other UK business hubs | Manchester, Birmingham, Leeds, Bristol, Edinburgh, Glasgow, Belfast, Cardiff | Medium to high | Likely attendance from contact centre-heavy and enterprise service locations across the UK |
| National UK reach | Corporate CX, operations, IT, procurement, and outsourcing leaders from major sectors | High | Best fit for UK enterprise and public-facing service organizations |
| International reach | Selective participation from Europe and multinational vendors | Medium | Most likely from global software, BPO, consultancy, and telecom ecosystems rather than mass overseas attendance |
| Reach Level | Assessment | Explanation |
|---|---|---|
| National | Primary classification | The summit is most likely to serve UK-wide decision-makers across customer operations, contact centres, digital service, and enterprise technology functions. |
| Secondary: Regional international | Supplementary description | Likely to include selective European and multinational participation, especially among vendors, consultancies, and enterprise groups with UK operations. |
| Buyer Company / Organization | Buyer Type | Why It Is Relevant | Website | Best Job Titles to Target | Evidence Level |
|---|---|---|---|---|---|
| Current-year participant list not publicly verified | Data availability note | No official current-year buyer, attendee, exhibitor, or speaker organization list was independently verified in this draft. | N/A | N/A | Confirmed data unavailable |
| Recommended action | Data acquisition note | Use the official event agenda, speaker page, sponsor page, registration brochure, or post-event press release to build a verified account list once published. | N/A | CX Director; Contact Centre Director; Head of Customer Service; IT Director; Procurement Manager | Best practice recommendation |
| Priority | Job Title / Function | Department | Seniority Level | Why This Role Matters |
|---|---|---|---|---|
| 1 | Chief Customer Officer / Customer Experience Director | Customer Experience | C-Level / Director | Sets CX roadmap, journey priorities, transformation budgets, and strategic vendor direction. |
| 2 | Head of Contact Centre / Contact Centre Director | Operations | Director / Head | Core operational owner of platforms, staffing, service quality, and process improvement. |
| 3 | Director of Customer Service | Customer Service | Director | Influences service model design, team performance tools, and support technologies. |
| 4 | Operations Director / Service Delivery Director | Operations | Director / VP | Evaluates solutions tied to efficiency, SLA performance, cost-to-serve, and process control. |
| 5 | CIO / IT Director | Information Technology | C-Level / Director | Critical for platform security, integration, cloud architecture, and enterprise deployment approval. |
| 6 | Digital Transformation Director | Transformation / Strategy | Director / VP | Owns modernization initiatives around automation, AI, omnichannel, and workflow redesign. |
| 7 | Workforce Management Manager / Director | Operations / Workforce Planning | Manager / Director | Key buyer for scheduling, forecasting, productivity, and agent optimization tools. |
| 8 | Procurement Manager / Strategic Sourcing Manager | Procurement | Manager / Director | Manages formal supplier selection, commercial evaluation, and contracting process. |
| 9 | Customer Insights / Analytics Director | Analytics / Insights | Director / Head | Drives use of VOC, speech analytics, BI, reporting, and performance intelligence tools. |
| 10 | Business Development Director / Partnerships Director | Partnerships / Alliances | Director / VP | Relevant for channel partnerships, outsourcing relationships, and platform ecosystem growth. |
| Priority | Apollo Industry | Why It Fits the Event | Best Buyer Use Case |
|---|---|---|---|
| 1 | Information Technology & Services | Strong fit for enterprise service platforms, IT-enabled CX, and digital transformation buyers | Platform modernization, integration, support automation |
| 2 | Computer Software | Relevant for SaaS buyers and software-led CX operations | CCaaS, CRM, AI, ticketing, WFM, analytics |
| 3 | Telecommunications | Core vertical for contact centre infrastructure and omnichannel communication environments | Voice, routing, compliance, unified communications |
| 4 | Financial Services | Large customer service and regulated support operations | Secure service transformation, complaints handling, customer engagement |
| 5 | Banking | High-volume customer interaction and service optimization budgets | Fraud-aware support, digital journeys, secure communications |
| 6 | Insurance | Claims, policy service, retention, and contact centre intensity | Claims CX, policyholder engagement, workflow automation |
| 7 | Retail | Omnichannel service, returns, and customer loyalty make retail a strong buyer segment | Customer support platforms, chatbot, order service, VOC |
| 8 | Hospitality | Guest service, reservations, support quality, and loyalty dependence | Guest contact centres, service analytics, communications |
| 9 | Leisure, Travel & Tourism | Large booking, disruption, and customer care requirements | Reservation support, customer communication, service recovery |
| 10 | Utilities | High inbound service volumes and compliance-driven communications | Billing support, outage communications, digital service |
| 11 | Hospital & Health Care | Patient contact, appointment operations, and support modernization | Patient engagement, scheduling support, service operations |
| 12 | Outsourcing/Offshoring | BPO and managed service operators are likely both buyers and partners | Agent tooling, QA, analytics, communications, workforce management |
| Metric | Figure | Status | Source / Basis | Notes |
|---|---|---|---|---|
| Estimated total footfall | Attendance figure not publicly confirmed by the organizer. | Unconfirmed | No verified official attendance source available in this draft | Do not use for forecasting until official prospectus or post-event release is available |
| Exhibitor count | Not publicly confirmed | Unconfirmed | Official sponsor/exhibitor listing not independently verified | Summit format may be sponsor-led rather than large expo-led |
| Buyer count | Not publicly confirmed | Unconfirmed | No verified attendee composition data available | Audience likely decision-maker heavy based on summit positioning |
| Speaker count | Not publicly confirmed | Unconfirmed | Official agenda not independently verified | Speaker organizations are often the best source for account targeting when attendee lists are unavailable |
| Sponsor count | Not publicly confirmed | Unconfirmed | Sponsor page not independently verified | Useful for ecosystem mapping rather than buyer-side prospecting |
| Historical attendance | Historical figure not verified in this draft | Historical / prior-year evidence unavailable | Prior-year official figures not independently reviewed here | Prior-year brochures or post-event releases should be checked for benchmark sizing |
| Focus Area | Typical Buyer Need | Buyer Engagement Opportunity | Relevant Supplier Offering |
|---|---|---|---|
| Customer experience transformation | Improve journey quality, retention, NPS, and service consistency | Executive discussions around strategic change, ROI, and customer outcomes | CX consulting, journey orchestration, CRM, VOC platforms |
| Contact centre modernization | Replace legacy systems, improve service agility, unify channels | Platform replacement and cloud migration conversations | CCaaS, UCaaS, telephony, recording, QA, integrations |
| AI in service | Reduce handle time, automate interactions, improve agent assistance | High-interest topic for pilot programs and rapid business cases | Chatbots, agent assist, workflow automation, knowledge AI, summarization tools |
| Omnichannel engagement | Create seamless support across voice, email, chat, social, messaging | Buyers seek integration and customer context continuity | Messaging, routing, CRM integration, customer data platforms |
| Workforce management | Optimize staffing, forecasting, scheduling, and agent productivity | Operational buyers with clear measurable ROI | WFM platforms, intraday management, performance dashboards |
| Analytics and insight | Understand interactions, sentiment, quality, and churn drivers | Strong use case for proof-driven outreach | Speech analytics, VOC, BI, dashboards, QA intelligence |
| Outsourcing and managed service strategy | Scale service delivery, manage peaks, reduce cost-to-serve | Partnership-oriented meetings with enterprise and BPO leaders | BPO services, managed operations, multilingual support, specialist outsourcing |
| Training and quality assurance | Improve agent performance, consistency, compliance, and coaching | Accessible entry point for both operational and HR-adjacent buyers | Learning platforms, coaching tools, QA frameworks, knowledge management |
| Factor | Assessment | Explanation |
|---|---|---|
| Buyer relevance | High | The event theme strongly aligns with enterprise customer service, contact centre, and CX technology buying functions. |
| Decision-maker availability | High | Summit-style positioning suggests seniority concentration among directors, heads, and transformation leaders. |
| Data collection potential | Medium | Potential is strong if speaker, sponsor, or attendee organizations are published; currently limited by unverified list availability. |
| Apollo targeting potential | Very High | The buyer profile maps cleanly to Apollo by department, seniority, job title, and industry filters. |
| Geographic targeting potential | High | London and broader UK targeting can narrow the universe efficiently for outreach programs. |
| Best outreach approach | High | Account-based outreach tied to CX transformation, service cost reduction, AI adoption, and contact centre modernization should perform best. |
| Overall lead quality | High | Strong event fit for B2B sellers in software, telecom, consulting, outsourcing, analytics, and service operations improvement. |
| Best use case | High | Ideal for ABM list building, buyer persona targeting, partner mapping, and speaker-account prospecting. |
| Limitations / risks | Medium | Current-year participant verification is incomplete in this draft; event date range also requires official confirmation before campaign launch. |
| Filter Type | Recommended Filters | Purpose |
|---|---|---|
| Apollo industries | Information Technology & Services; Computer Software; Telecommunications; Financial Services; Banking; Insurance; Retail; Hospitality; Leisure, Travel & Tourism; Utilities; Hospital & Health Care; Outsourcing/Offshoring | Focus on sectors with large customer interaction environments and recurring service technology spend |
| Departments | Customer Service; Operations; Information Technology; Engineering; Product Management; Procurement; Business Development; Program Management | Captures both operational buyers and technical evaluators |
| Seniority | C-Level; VP; Director; Head; Manager | Balances strategic authority with day-to-day buying influence |
| Job titles | Chief Customer Officer; Customer Experience Director; Head of Customer Experience; Head of Contact Centre; Contact Centre Director; Director of Customer Service; Operations Director; Service Delivery Director; CIO; IT Director; Digital Transformation Director; Workforce Management Director; Procurement Manager; Strategic Sourcing Manager; Customer Insights Director | High-fit titles for summit-style CX and service operations outreach |
| Geography | United Kingdom; London; South East England; major UK service hubs including Manchester, Birmingham, Leeds, Bristol, Edinburgh, Glasgow | Prioritizes likely event draw area and enterprise contact centre concentration |
| Employee size | 201-500; 501-1000; 1001-5000; 5001-10000; 10000+ | Targets organizations with structured customer service operations and technology budgets |
| Keywords | customer experience, contact centre, customer service, omnichannel, service operations, digital transformation, call centre, workforce management, customer support, CX, VOC, speech analytics, AI assistant | Improves relevance within broad sectors |
| Technologies, if relevant | CRM, contact centre platform, speech analytics, chatbot, workforce management, cloud telephony, ticketing, customer data platform | Useful for technology-based segmentation where Apollo enrichment supports it |
| Revenue range, if relevant | Mid-market to enterprise; prioritize companies with meaningful service operations and multi-site support teams | Improves qualification for higher contract value offerings |
| Company type | Public companies, PE-backed scale-ups, large private enterprises, regulated service providers, outsourcing groups | Targets organizations with formal buying process and scalable deployment potential |
| Source | Type | What It Verified | Reliability |
|---|---|---|---|
| Requester-supplied event details | User-provided input | Event title, city, region, country, venue, and provided date range | Medium |
| Requester-supplied description | Reference summary | Event theme, likely audience profile, and likely buying relevance | Medium |
| Official event website | Primary source | Should be used to verify organizer, final dates, agenda, speakers, sponsors, and registration details before campaign execution | High once reviewed |
| Venue website: Novotel London West | Venue source | Venue identity only | High for venue existence |
| Additional verification required | Research note | Current-year attendee counts, speaker organizations, sponsor lists, exhibitor count, and exact organizer details were not independently confirmed in this draft | High importance |
🎯 Selling to this event's audience? Get a free tailored buyer list
Tell us your work email and our AI instantly builds a buyer list matched to CCW UK Summit 2026 — the best‑fit companies to target, the exact decision‑maker job titles, and the industry filters that fit what you sell.